CJH services should be understandable, accessible, trustworthy and easy to maintain.
Expected standard
- There is a clear user need and owner.
- Content is based on reliable sources and reviewed regularly.
- Pages work on mobile, keyboard and assistive technology.
- Analytics, feedback and search data can be reviewed by staff.
- Personal data collection is minimised and explained.
Evidence
Use user research, search logs, feedback counts, page usefulness data, support requests and content audits to prioritise improvements.