Use a guide when a user needs to understand a process, make a decision or know what happens next.
Use forStep-by-step public guidance, rights information, process explainers and main topic guides.
Do not use forLarge libraries of documents, searchable directories, news updates or technical reference pages.
What the template should include
- Clear title based on the user task.
- Short summary explaining who the guide is for.
- Contents list when there are multiple sections.
- Plain-English headings.
- Related content and tools.
- Page feedback controls.
Example layout
Being arrested
What happens if the police arrest you and take you to a police station.
- What arrest means
- Your rights in custody
- When you can get legal advice
- What happens after interview