CJH content should help people understand what applies to them and what to do next.
Writing rules
- Use British English.
- Use short sentences and active voice.
- Explain specialist terms the first time they appear.
- Use examples where legal or procedural rules are hard to understand.
- Never make legal advice look like personalised advice unless the service is designed for that.
Page summaries
Start each guide with who it is for, what it helps with and any important limitation.
Collections
Collections should group related content by user need, not by internal team structure.